Frequently Asked Questions
Real Help Concrete provides professional residential and decorative concrete services. Below are answers to the most common questions homeowners ask about concrete projects, scheduling, pricing, design options, installation, and long-term care. If you have additional questions, we’re always happy to help.
FREQUENTLY ASKED QUESTIONS
Getting Started & Estimates
How do I get a free estimate for my concrete project?
You can request a free estimate by filling out the form on our website or by calling or texting us directly. Once we receive your request, we’ll reach out to gather details and schedule an estimate.
Do you charge for concrete estimates?
No. All estimates from Real Help Concrete are free and come with no obligation.
What should I do to prepare for my estimate?
Please ensure the project area is accessible and free of obstructions. Having your property survey available is helpful, along with any photos, ideas, or inspiration. Be ready to ask questions and discuss your goals for the project.
How long does it take to receive my estimate?
Most estimates are provided within a few days after we receive all required information.
How long is my estimate valid?
Estimates are valid for a limited time due to material costs and scheduling availability. Your estimate will clearly state how long pricing is guaranteed.
FREQUENTLY ASKED QUESTIONS
Scheduling & Timeline
How far out are you scheduling concrete projects?
Scheduling depends on the time of year and current workload. Once your estimate is approved, we’ll provide a general timeframe and keep you informed as your project approaches.
How long does a typical concrete project take?
Most residential concrete projects take one to several days, depending on size, design, and weather conditions.
Can weather delay a concrete project?
Yes. Rain, temperature, and other weather conditions can impact scheduling. Quality and safety always come first.
Will my project start on the exact scheduled date?
Start dates can shift slightly due to weather or unforeseen conditions. We communicate any changes as early as possible.
FREQUENTLY ASKED QUESTIONS
Pricing, Payments & Deposits
How much does a concrete project cost?
Pricing depends on size, design, site conditions, and materials. We provide detailed, customized estimates for every project.
Is a deposit required?
Yes. A deposit is typically required to secure your place on our schedule.
When is final payment due?
Final payment is usually due upon completion of the project unless otherwise specified.
Can pricing change after approval?
Pricing remains consistent unless project scope changes or unforeseen site conditions arise, which will always be discussed beforehand.
FREQUENTLY ASKED QUESTIONS
Concrete Basics & Expectations
Will my concrete crack?
Yes. Concrete can crack due to temperature changes and settling. Proper preparation and control joints help manage cracking, but it cannot be completely prevented.
Is decorative concrete slippery?
Depending on the finish, decorative concrete can be slippery when wet. Non-slip additives are available.
How long does concrete last?
With proper installation and maintenance, concrete can last for decades.
Will concrete color match samples exactly?
Samples provide a reference. Natural variations in color are normal due to curing conditions and materials.
FREQUENTLY ASKED QUESTIONS
Design, Colors & Patterns
How do I choose the right concrete color?
We help guide color selection based on your home, landscape, and personal style.
Can I see samples before deciding?
Yes. We provide samples and references to help visualize your options.
When do I need to finalize my design selections?
Selections are typically required before scheduling to ensure material availability.
FREQUENTLY ASKED QUESTIONS
Preparation Before Your Project
How should I prepare before installation?
Clear the work area of vehicles, furniture, and personal items.
Do I need to be home during the project?
We strongly prefer a homeowner be present, especially at the start, to review work, ask questions, and handle approvals or payments.
What about pets and children?
Pets and children should be kept away from the work area for safety.
FREQUENTLY ASKED QUESTIONS
Installation Process
What happens during installation?
Installation includes site prep, forming, reinforcement, concrete placement, finishing, and cleanup.
Will there be noise and equipment?
Yes. This is normal and temporary.
When can I use my new concrete?
We’ll provide specific curing and use instructions after installation.
FREQUENTLY ASKED QUESTIONS
Aftercare, Maintenance & Sealing
When should concrete be sealed?
Decorative concrete is typically sealed after installation and resealed periodically.
How do I clean my concrete?
Use mild soap and water. Avoid harsh chemicals.
What should I avoid?
Avoid metal shovels, harsh deicers, and damaging chemicals.
FREQUENTLY ASKED QUESTIONS
Repairs, Re-Seals & Long-Term Care
Do you offer resealing services?
Yes. Resealing helps extend the life and appearance of decorative concrete.
Can concrete be repaired?
Some cracks and surface issues can be repaired, depending on the condition.
FREQUENTLY ASKED QUESTIONS
Warranties & Guarantees
Do you offer a warranty?
Yes. Warranty details are outlined in your estimate or contract.
What is not covered?
Normal wear, cracking, weather-related damage, misuse, and lack of maintenance are not covered.
FREQUENTLY ASKED QUESTIONS
Safety & Environmental Considerations
Is concrete safe for kids and pets?
Yes, once fully cured.
Can non-slip finishes be added?
Yes, non-slip options are available.
FREQUENTLY ASKED QUESTIONS
Communication & Support
Who should I contact with questions?
You can call or text Real Help Concrete directly.
How quickly do you respond?
We respond as quickly as possible during business hours.