Privacy Policy & SMS Communications
Real Help Decorative Concrete
At Real Help Decorative Concrete, we are committed to protecting our customers’ privacy and ensuring transparency in how we collect, use, and safeguard personal information. This policy outlines our practices regarding customer data, including compliance with SMS messaging regulations established by the Cellular Telecommunications Industry Association (CTIA) and applicable state privacy laws.
Information We Collect
We may collect the following types of personal information from customers:
● Name
● Phone number
● Email address
● Mailing address
● Project location address
● Service details and project notes
● Payment-related information (processed securely through third-party payment providers)
We do not collect unnecessary personal data.
How We Collect Information
Customer information may be collected through:
● Website contact and estimate request forms
● Phone calls and text messages
● Email communication
● In-person interactions
● Signed service contracts and work authorizations
● Scheduling and follow-up communications
Why We Collect Information & How It Is Used
We collect customer information for legitimate business purposes, including:
● Providing estimates and proposals
● Scheduling and confirming appointments
● Communicating about projects, timelines, and jobsite logistics
● Sending project updates and service-related notifications
● Responding to customer inquiries
● Processing payments
● Providing post-project follow-ups and warranty communication
We do not use customer information for unrelated purposes.
SMS Messaging & Opt-In
By providing your mobile number and opting in, you consent to receive service-related text messages from Real Help Decorative Concrete. These messages may include:
● Appointment confirmations
● Scheduling updates
● Project status notifications
● Service reminders
● Follow-up communication related to estimates or completed work
Message frequency varies. Message and data rates may apply.
Opt-Out Instructions
Customers may opt out of SMS communications at any time by replying:
STOP, UNSUBSCRIBE, or QUIT
Once opted out, you will no longer receive text messages from us unless you opt back in.
Information Sharing
We take customer privacy seriously.
● Customer information is never sold or shared with third parties or affiliates for marketing or promotional purposes.
● We may share information with trusted service providers only as necessary to support essential business operations (such as payment processing or scheduling software).
All information sharing explicitly excludes mobile opt-in data and SMS consent. Mobile opt-in information is never shared with anyone for any purpose.
Data Security
We take reasonable administrative, technical, and physical measures to protect customer information from unauthorized access, disclosure, or misuse.
Accessing or Updating Your Information
If you would like to:
● Request access to your information
● Update or correct your information
● Ask questions about our privacy practices
Please contact us at:
Phone: 716-997-3058 Website: https://www.realhelpconcrete.com Email: frontdesk@realhelpconcrete.com
Policy Availability
This Privacy Policy is made readily available on our website and is referenced anywhere customer information is collected, including contact forms, estimate requests, service agreements, and SMS opt-in disclosures.
Compliance Statement
Real Help Decorative Concrete is committed to complying with CTIA guidelines, carrier requirements, and applicable privacy regulations related to SMS communications and customer data protection.